Welcome to Purecostumes Store! We’re here to help you with any questions about our costumes, delivery, payments, and more. Below, you’ll find answers to common queries to ensure a magical shopping experience. If you need further assistance, feel free to contact us at [email protected].
Product Questions
What types of costumes do you offer?
We specialize in a wide range of costumes, including adorable Infant Costumes, trendy New Costumes 2023, stunning Women’s Costumes, and high-quality Wigs. Our collections are updated regularly to reflect the latest trends for events like Halloween, themed parties, and cosplay.
Are your costumes suitable for infants and children?
Yes! We offer a dedicated selection of Infant Costumes designed for comfort and safety, perfect for little ones to join in the fun. All our products are crafted with quality materials to ensure a delightful experience.
Do you have costumes for women?
Absolutely! Our Women’s Costumes collection features a variety of stylish and imaginative outfits, from elegant to adventurous, to help you stand out at any event.
Delivery and Shipping
What are your shipping options and times?
We offer two convenient shipping methods to fit your needs:
- Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Your order will arrive within 10-15 days after shipping.
- Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 days after shipping.
Where do you ship to?
We ship globally to bring creativity to celebrations everywhere! However, we currently exclude delivery to select remote areas in Asia and other regions due to logistical constraints. If you’re unsure about your location, contact us for assistance.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress through DHL, FedEx, or EMS, depending on your chosen shipping method.
Payment Methods
What payment methods do you accept?
We accept a variety of secure payment options, including Visa, MasterCard, JCB, and PayPal. Our checkout process is designed to be safe and hassle-free, so you can shop with confidence.
Is my payment information secure?
Yes! We use encrypted technology to protect your transactions. Your payment details are never stored on our servers, ensuring maximum security.
Returns and Refunds
What is your return policy?
Your satisfaction is our priority! If you’re not happy with your purchase, you can return it within 15 days of receiving your order. For full details, please refer to our Returns Policy on the website. Note that items must be in original condition.
How do I initiate a return?
To start a return, contact our customer service team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth experience.
Account and Support
How can I contact customer service?
We’re always here to help! Reach out to us at [email protected] for any questions about products, delivery, or payments. Our team is friendly and responsive, aiming to resolve your queries quickly.
Do you offer any discounts or promotions?
Yes! We frequently run exclusive offers, such as Black Friday sales. Use code GDWL6V at checkout for 10% OFF your order to make your costume dreams even more affordable.