Shipping Policy

Welcome to Purecostumes Store, where we’re dedicated to creating magical costume experiences for our global community of families, cosplayers, and party enthusiasts! We want every costume to bring joy and create unforgettable memories. Our comprehensive shipping and returns policy ensures your shopping experience is as enchanting as our costumes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to serve our global customers (excluding some Asian regions and remote areas):

Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

We want you to be completely satisfied with your Purecostumes purchase. If something isn’t quite right with your order, our hassle-free returns and exchanges policy is here to help.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be:

• In its original condition
• Unworn and unwashed
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

How to Return or Exchange an Item

Follow these simple steps to return or exchange your costume:

1 Contact Our Customer Service Team

Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for your return or exchange.

2 Wait for Authorization

Our friendly customer service team will review your request and send you a Return Authorization Number and shipping instructions within 1-2 business days.

3 Package Your Item

Carefully pack the item in its original packaging, include your Return Authorization Number visible on the outside of the package, and ship it to:

4 Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange item. You’ll receive an email confirmation when this is complete.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Please note that your bank or credit card company may take additional time to process and post the refund to your account.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product in a different size, please follow the return process above and place a new order for the correct size.

Thank you for choosing Purecostumes Store – where we bring your costume dreams to life with security and style!