Term and Conditions

Welcome to Purecostumes Store! We’re thrilled to have you as part of our global community of families, cosplayers, and party enthusiasts. Our mission is to bring your costume dreams to life with security and style. These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing hotdealcostumes.com, you agree to these terms. Please read them carefully to ensure a magical and seamless experience.

1. Introduction and Website Use

Purecostumes Store, located at 3342 Ford Street, San Jose, CA 95131, USA, operates this website to offer a wide range of costumes, including infant costumes, wigs, and women’s costumes. Our site is designed for users aged 18 and older or with parental supervision. By using our site, you agree to provide accurate information and use it only for lawful purposes, such as browsing and purchasing costumes. We reserve the right to update these terms at any time, so check back periodically for changes.

2. Products and Services

We specialize in high-quality costumes that spark joy and create unforgettable memories. Our product lineup includes:

• Infant Costumes: Adorable and safe outfits for little ones.
• New Costumes 2023: The latest trends and designs for all occasions.
• Wigs: Stylish accessories to complete your look (note: due to hygiene reasons, wigs are non-returnable).
• Women’s Costumes: A variety of options for parties, cosplay, and more.

All items are described accurately, but colors may vary slightly due to screen settings. We strive to maintain stock, but availability is subject to change. If an item is out of stock, we’ll notify you promptly.

3. Orders and Payment Terms

Placing an order is easy and secure! Here’s how it works:

• Order Process: Add items to your cart, proceed to checkout, and provide shipping details. You’ll receive an order confirmation email once payment is verified.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security. By completing a purchase, you confirm that you’re authorized to use the payment method.
• Pricing: Prices are listed in USD and include applicable taxes. We occasionally offer discounts (e.g., 10% OFF code GDWL6V), which will be reflected in your total. Free shipping is available for orders over $50.
• Order Changes: Contact us at [email protected] within 24 hours if you need to modify an order. We cannot guarantee changes after that period.

4. Shipping and Delivery

We ship globally, excluding some Asian regions and remote areas. Your order will be processed within 1-2 business days after payment confirmation. Choose from:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping. Includes tracking and insurance.
• Free Shipping: For orders of $50 or more, via EMS, delivered in 15-25 business days after shipping. Includes basic tracking.

Delivery times are estimates and may be affected by customs, weather, or other factors beyond our control. You’re responsible for providing accurate shipping addresses; we’re not liable for delays due to incorrect information.

5. Returns and Exchanges

Your satisfaction is our priority! We accept returns and exchanges within 15 days of you receiving your items. To be eligible:

• Items must be in original condition, unworn, unwashed, and in packaging with tags attached.
• Include the original receipt or proof of purchase.

Non-Returnable Items: Wigs, opened makeup, personalized costumes, and “Final Sale” items cannot be returned for health and safety reasons.

Return Process:

1. Email [email protected] within 15 days with your order number and reason for return.
2. We’ll provide a Return Authorization Number and shipping instructions within 1-2 business days.
3. Ship the item to: Purecostumes Store Returns, 3342 Ford Street, San Jose, CA 95131, USA, with the authorization number visible.
4. Once inspected, we’ll process your refund or exchange and send a confirmation email.

Return shipping costs are your responsibility unless the error is ours (e.g., wrong or defective item). We recommend using trackable shipping with insurance. Refunds are issued within 5-10 business days for cards and 3-5 days for PayPal, based on the discounted price if a code was used. Exchanges are only for defective or damaged items; for size changes, return the item and place a new order.

6. User Obligations and Responsibilities

As a valued customer, you agree to:

• Provide accurate personal and payment information.
• Use the website in compliance with all applicable laws.
• Respect our intellectual property and not misuse site content.
• Cover any additional customs fees or taxes in your region.
• Notify us of issues within the specified timeframes (e.g., returns within 15 days).

Failure to comply may result in order cancellation or account suspension.

7. Intellectual Property

All content on this site, including images, text, logos, and designs, is owned by Purecostumes Store and protected by copyright laws. You may browse and purchase for personal use, but reproduction or commercial use without permission is prohibited. If you believe your intellectual property has been infringed, contact us at [email protected].

8. Liability Limitations

While we strive for perfection, Purecostumes Store is not liable for:

• Delays or damages caused by shipping carriers, customs, or unforeseen events.
• Minor variations in product colors or descriptions.
• Issues arising from user error, such as incorrect address or payment details.
• Indirect damages (e.g., lost profits) related to your use of our site or products.

Our total liability is limited to the purchase price of the item in question. This does not affect your statutory rights as a consumer.

9. Privacy and Data Protection

We value your privacy! Your personal data is handled in accordance with our Privacy Policy (available on our website). We use it only to process orders, improve your experience, and comply with legal requirements. We don’t sell your data to third parties.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of California, USA. Any disputes will be resolved through friendly negotiation or in the courts of San Jose, CA. We encourage you to contact us first at [email protected] to resolve issues amicably.

11. Contact Information